Privacy policy

Information we collect

When you contact us, we receive your name, email address, company if provided, and message. When you use Momcore services, we process account and organization details, workspace membership and permissions, and the site or process content you choose to capture or upload. This can include photos, video, audio, site layouts and locations, inventory, equipment, assembly steps, and annotations.

Our website and service providers also process technical information such as IP addresses, browser and device information, requested pages, usage events, timestamps, and diagnostic or security logs.

How we use information

We use information to respond to inquiries, provide accounts and workspace access, create digital twins and inventory views, annotate assemblies, generate training materials for people, and display process progress. We also use information to maintain and troubleshoot the services, understand website use, prevent abuse, and meet applicable legal obligations.

Your content and AI

We do not use your scans, recordings, process documentation, or workplace information to train AI models or robotics systems. Automated processing helps produce the operations tools and worker training materials your organization requests.

When information is shared

Workspace content is available to users according to your organization’s access settings. Your organization may choose to share outputs through links, exports, or training videos. We use service providers for hosting, authentication, storage, processing, email delivery, and website analytics. The public website uses Cloudflare for hosting, Google Analytics for analytics, and Mailgun for contact-message delivery.

We may disclose information when required by law, to protect rights and security, or as part of a business transfer subject to applicable law and this policy. Third-party websites linked from Momcore have their own privacy policies.

Cookies and website analytics

Google Analytics uses cookies or similar identifiers to measure visits and interactions on our public website. Google may process information under its privacy policy. You can manage cookies in your browser and use Google’s Analytics opt-out tool. Blocking cookies may affect some features of Momcore applications.

Our public website currently does not change its behavior in response to browser Do Not Track signals. Third-party analytics providers may collect information about your use of our website and other websites over time.

Retention

We retain information as needed to provide the requested services, maintain security, resolve disputes, and meet legal obligations. Retention of organization-managed content may also depend on the organization’s agreement and instructions. Deletion requests may be subject to required records and backup retention.

Your choices and privacy requests

Depending on where you live and the applicable law, you may have rights to access, correct, delete, or obtain a copy of your personal information, or to object to or limit certain uses. To make a request, use our contact form and identify it as a privacy request. We may need to verify your identity and authority before acting.

If your employer or another organization manages your Momcore workspace, contact its administrator about workspace content and access. You can also contact us for help routing a request. We respond to requests as required by applicable law.

Security and processing locations

We use encrypted connections and access controls to help protect information. No storage or transmission method can guarantee complete security. Information may be processed in the United States and other locations where our service providers operate, subject to applicable requirements.

Children

Momcore is intended for workplace use and is not directed to children under 13. If you believe a child has provided personal information to us, contact us so we can review and address it.

Policy updates

We publish updates on this page and change the effective date above. Where required, we provide additional notice or obtain consent for material changes.

Contact us

For privacy questions or requests, use our contact form or write to: